[rt-users] Encoding error

[Thierry Thelliez]

Hello,

With RT 3.8.7, we are getting relatively often (about 1 out of 5
attachments) the following encoding error:

Can't call method "add_suspects" on unblessed reference at
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/Encode/Guess.pm line 36.

The intriguing part is that resubmitting the attachment works most of the time.

Any suggestions on how to address that?

We are going to upgrade to 3.8.10, hoping that this will solve this issue.

Thanks,
Thierry Thelliez