[rt-users] Encoding error

Dominic Hargreaves dominic.hargreaves at oucs.ox.ac.uk
Thu Aug 11 12:10:59 EDT 2011

On Thu, Aug 11, 2011 at 09:55:34AM -0600, Thierry Thelliez wrote:
> With RT 3.8.7, we are getting relatively often (about 1 out of 5
> attachments) the following encoding error:
> Can't call method "add_suspects" on unblessed reference at
> /usr/lib/perl5/5.8.8/i386-linux-thread-multi/Encode/Guess.pm line 36.
> The intriguing part is that resubmitting the attachment works most of the time.
> Any suggestions on how to address that?
> We are going to upgrade to 3.8.10, hoping that this will solve this issue.

rt$ git checkout rt-3.8.7
rt$ grep Encode sbin/rt-test-dependencies.in 
Encode 2.21
perl$ git checkout perl-5.8.8
perl$ grep VERSION ext/Encode/Encode.pm 
our $VERSION = sprintf "%d.%02d", q$Revision: 2.12 $ =~ /(\d+)/g;
XSLoader::load(__PACKAGE__, $VERSION);

I suspect you need to install a newer version of Encode.

Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford
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