[rt-users] Login failed

[Jayden Morse]

Hi,

when I try to login in Request Tracker 4.0.1 I get the following error messages in Apache:

[Fri Aug 12 07:50:44 2011] [error]: FAILED LOGIN for root from 10.23.8.56 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655)
[Fri
 Aug 12 09:50:48 2011] [warn] [client 10.23.8.56] mod_include: Options 
+Includes (or IncludesNoExec) wasn't set, INCLUDES filter removed, 
referer: http://RTRACK01:8080/

[Fri Aug 12 11:57:00 2011] [error]: FAILED LOGIN for rt_user from 10.23.8.56 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655)
[Fri
 Aug 12 13:57:00 2011] [warn] [client 10.23.8.56]
 mod_include: Options +Includes (or IncludesNoExec) wasn't set, INCLUDES
 filter removed, referer: http://RTRACK01:8080/NoAuth/Login.html

First
 I tried to login as root with no password respectively with the 
root-password of the linux-server, but it didn't work as well.

I also tried to login as rt_user with password "rt_pass".

This is my configuration before I installed Request Tracker.

./configure
 --prefix=/opt/rt4 --with-web-user=rt_user --with-web-group=rt 
--with-db-database=rt4 --with-db-rt-pass=mypassword --with-db-type=mysql
 --with-rt-group=rt --with-apachectl=/../opt/lampp/bin/apachectl

In
 the mysql database table "Users" there is a user "RT_System", "Nobody" 
and "root" Since the first two users are system users I guess that I 
have to login as root?

Where do I have to set the mod_include according to the error message? 

Is there a standard password for the root-user in RT?

Regards,
Mark
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