[rt-users] Login failed

[Kevin Falcone]

On Fri, Aug 12, 2011 at 01:15:45PM +0100, Jayden Morse wrote:
>    Hi,
> 
>    when I try to login in Request Tracker 4.0.1 I get the following error messages in Apache:
> 
>    [Fri Aug 12 07:50:44 2011] [error]: FAILED LOGIN for root from 10.23.8.56
>    (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655)
>    [Fri Aug 12 09:50:48 2011] [warn] [client 10.23.8.56] mod_include: Options +Includes (or
>    IncludesNoExec) wasn't set, INCLUDES filter removed, referer: http://RTRACK01:8080/
> 
>    [Fri Aug 12 11:57:00 2011] [error]: FAILED LOGIN for rt_user from 10.23.8.56
>    (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:655)
>    [Fri Aug 12 13:57:00 2011] [warn] [client 10.23.8.56] mod_include: Options +Includes (or
>    IncludesNoExec) wasn't set, INCLUDES filter removed, referer:
>    http://RTRACK01:8080/NoAuth/Login.html
> 
>    First I tried to login as root with no password respectively with the root-password of the
>    linux-server, but it didn't work as well.
> 
>    I also tried to login as rt_user with password "rt_pass".
> 
>    This is my configuration before I installed Request Tracker.
> 
>    ./configure --prefix=/opt/rt4 --with-web-user=rt_user --with-web-group=rt
>    --with-db-database=rt4 --with-db-rt-pass=mypassword --with-db-type=mysql --with-rt-group=rt
>    --with-apachectl=/../opt/lampp/bin/apachectl
> 
>    In the mysql database table "Users" there is a user "RT_System", "Nobody" and "root" Since the
>    first two users are system users I guess that I have to login as root?
> 
>    Where do I have to set the mod_include according to the error message?

The mod_include is some error in your apache config, it isn't part of
the standard RT apache config.

>    Is there a standard password for the root-user in RT?

Yes, it's documented in the README.  password.  The README reminds you
to change it ASAP

-kevin
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