[rt-users] Emails not getting through spam filters of many ISP's due to "Unknown Error"

[Kevin Falcone]

On Fri, Aug 12, 2011 at 08:49:05AM +1000, Joanne Keown wrote:
>    Hi RT gurus,
> 
> 
> 
>    I have a situation where emails from RT are going into SOME  ISP email inboxes but not
>    others.  Gmail & Hotmail are OK, however, Optusnet and others are being filtered out as spam
>    with the following message:
> 
> 
> 
>    Unknown address error ('453', ['#4.1.8 Domain of sender address
>    <[1]root at rt.coloradogroup.com.au> does not exist']) []
> 
> 
> 
>    Is there somewhere where the config allows me to change the sender address to something like
>    [2]rt at coloradogroup.com.au?
> 
> 
> 
>    I have set the following email address into my Queue config for "Reply Address" and "Comment
>    Address", but as far as I can tell it doesn't seem to control that:
> 
>    .         customerservice at dianaferrari.com.au
> 
> 
> 
>    Once again, any assistance would be greatly appreciated.

Look at the OutgoingMailFrom options
Keep in mind what it will do to bounces.

-kevin
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