[rt-users] Right to allow individual to modify owner of a ticket they don't own.
Kevin Falcone
falcone at bestpractical.com
Fri Aug 12 09:38:55 EDT 2011
On Thu, Aug 11, 2011 at 09:50:36PM -0400, Mike Johnson wrote:
> I'm just curious if there are plans to create a "right" that can be given out to allow an
> individual to change the owner on a ticket that is owned by somebody else?
> I've found some workarounds when googling and searching the listserv... just wondering if it's
> got enough exposure that it'll make it on the features list eventually or if there is a good
> reason why it's not there?
> One of the supervisors that have a queue in our RT is asking.
Your description isn't clear, but presumably you mean something other
than stealing the ticket and then reassigning the owner? It's been
tossed around a few times, but isn't currently a work in progress
anywhere.
-kevin
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