[rt-users] Template Question

Kenneth Crocker kfcrocker at lbl.gov
Fri Aug 12 15:24:01 EDT 2011


To list,

It is as I expected. Both the body of the actual email and what shows in RT
history (hitting the "Show" button for outgoing email) have the text strung
out to the right for about 150 characters with no wrap.

I'm sure I've got a configuration setting wrong. Which setting in the config
file controls this?

Thanks.

Kenn
LBNL

On Wed, Aug 10, 2011 at 10:37 AM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Wed, Aug 10, 2011 at 10:15:16AM -0700, Kenneth Crocker wrote:
> >    Yes, RT does wrap in history. However, when I click "Show" for the
> outgoing email, I see this
> >    run-on text line and that kinda made me wonder what the user was
> getting. I should probably
> >    just go to the guy and ask him to bring up the email.
>
> If you're concerned, that's the easiest way to find out what it looks
> like.
>
> -kevin
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA — September 26 & 27, 2011
> *  San Francisco, CA, USA — October 18 & 19, 2011
> *  Washington DC, USA — October 31 & November 1, 2011
> *  Melbourne VIC, Australia — November 28 & 29, 2011
> *  Barcelona, Spain — November 28 & 29, 2011
>
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