[rt-users] As root I cannot remove a watcher from a queue -

Ruslan Zakirov ruz at bestpractical.com
Sun Aug 14 17:20:06 EDT 2011


Hi,

Last time I looked into such error it was a problem with revoking
delegated rights. RT 4.0 drops support for personal groups and
delegations. I recommend you to walk through ACL table and check all
records where Delegated* columns are not zero or NULL.

If you don't have delegated rights then it's something else.

Other idea is inconsistent database. Use rt-validator in recent 3.8
releases to check consistency.

On Sat, Aug 13, 2011 at 1:20 AM, Landon Stewart <lstewart at superb.net> wrote:
> To replicate this issue:
> Configuration -> Queues -> <Queue Name> -> Watchers -> Check the box next to
> the group (Systems) -> Save Changes
>
> Results
>
> Could not remove that principal as a Cc for this queue
>
> The log file at /opt/rt3/var/log/rt.log says:
> [Fri Aug 12 21:13:21 2011] [warning]: User not loaded.
> (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1490)
> [Fri Aug 12 21:13:21 2011] [warning]: Unable to revoke delegated rights for
> principal 2746 (/opt/rt3/bin/../lib/RT/GroupMember_Overlay.pm:342)
> [Fri Aug 12 21:13:21 2011] [error]: Failed to delete 44 as a member of group
> 28: Member not deleted (/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:955)
>
> I've tried this every way I can think of.  I even specifically granted a
> user with ModifyQueueWatchers for that queue and tried that.  It doesn't
> work.
>
> I found a two discussions about this but neither of them were conclusive:
> - http://lists.fsck.com/pipermail/rt-users/2011-March/069477.html
> - http://www.gossamer-threads.com/lists/rt/users/100612
>
> The SuperUser (root) should not have a problem doing this.  The "User not
> loaded" error in the logs confuses me as well.  I checked to make sure that
> all the users within the group called 'Systems' actually exist and are
> granted rights.  Not sure what user its talking about in that error
> message.  The Systems user is a Watcher for both CC and AdminCC (I don't
> know why someone set it to both, but I want to remove it from at least one
> of those if not both).
>
> Thanks for reading and in advance for any help anyone can provide.
>
> --
> Landon Stewart <LStewart at SUPERB.NET>
> SuperbHosting.Net by Superb Internet Corp.
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-- 
Best regards, Ruslan.



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