[rt-users] As root I cannot remove a watcher from a queue -

Landon Stewart lstewart at superb.net
Fri Aug 12 17:20:18 EDT 2011

*To replicate this issue:*
Configuration -> Queues -> <Queue Name> -> Watchers -> Check the box next to
the group (Systems) -> Save Changes

*Results *

   - Could not remove that principal as a Cc for this queue

The log file at /opt/rt3/var/log/rt.log says:
[Fri Aug 12 21:13:21 2011] [warning]: User not loaded.
[Fri Aug 12 21:13:21 2011] [warning]: Unable to revoke delegated rights for
principal 2746 (/opt/rt3/bin/../lib/RT/GroupMember_Overlay.pm:342)
[Fri Aug 12 21:13:21 2011] [error]: Failed to delete 44 as a member of group
28: Member not deleted (/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:955)

I've tried this every way I can think of.  I even specifically granted a
user with ModifyQueueWatchers for that queue and tried that.  It doesn't

I found a two discussions about this but neither of them were conclusive:
- http://lists.fsck.com/pipermail/rt-users/2011-March/069477.html
- http://www.gossamer-threads.com/lists/rt/users/100612

The SuperUser (root) should not have a problem doing this.  The "User not
loaded" error in the logs confuses me as well.  I checked to make sure that
all the users within the group called 'Systems' actually exist and are
granted rights.  Not sure what user its talking about in that error
message.  The Systems user is a Watcher for both CC and AdminCC (I don't
know why someone set it to both, but I want to remove it from at least one
of those if not both).

Thanks for reading and in advance for any help anyone can provide.

Landon Stewart <LStewart at SUPERB.NET>
SuperbHosting.Net by Superb Internet Corp.
Toll Free (US/Canada): 888-354-6128 x 4199
Direct: 206-438-5879
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