[rt-users] Message threadings when close a ticket

[Ruslan Zakirov]

Landed into bug tracker:

http://issues.bestpractical.com/Ticket/Display.html?id=18169

On Wed, Aug 10, 2011 at 11:07 PM, Albert Shih <Albert.Shih at obspm.fr> wrote:
>  Le 10/08/2011 à 10:03:52-0400, Kevin Falcone a écrit
>> On Wed, Aug 10, 2011 at 02:47:26PM +0200, Albert Shih wrote:
>> > When I close a ticket I received a message from RT to tell me the ticket is
>> > closed.
>> >
>> > But in both mutt and Thunderbird the last message come as a new message,
>> > never like a answer of the thread of the ticket.
>> >
>> > Is any way I can make this last message as a answer so it's appear in the
>> > thread ?
>>
>> I've run into this with "You're now the owner" emails, and it appears
>> to be an oversight in RT::Action::SendEmail::SetReferencesHeaders but
>> I haven't had time to dig deeply into it and write the tests that
>> would be needed.
>>
>
> Thanks you for taking some time for my problem.
>
> But I'm a certified looser on perl, so I'm just going to wait and hope
> maybe someday you going to have some time to take a closer look.
>
> Regards.
>
> JAS
>
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> Albert SHIH
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-- 
Best regards, Ruslan.