[rt-users] Deep recursion on subroutine "RT::Tickets::Next" on 4.0.1

[Chris McCafferty]

Kevin,

Our single local customization is this:

# cat local/html/Callbacks/stuff/Search/Simple.html/ModifyQuery 
<%init>
#active is the default: open new stalled
$$query =~ s/\bany\b/new open resolved stalled rejected deleted/i;
$$query =~ s/\bclosed\b/resolved rejected deleted/i;
</%init>

<%args>
$query => undef
</%args>

There is no stack trace, or any apparent error in the GUI. Do you want me to generate a trace? 

On Aug 15, 2011, at 12:46 PM, Kevin Falcone wrote:

> On Mon, Aug 15, 2011 at 11:58:00AM -0400, Chris McCafferty wrote:
>> I am seeing a repeated error on an RT 4.0.1 instance that was upgraded from 3.8.8. The error appears whenever the GUI is used as best I can tell. Here is the error, which is identical every time:
> 
> We've got a number of upgraded instances without this issue.
> Do you have local customizations?
> Do you have a full stacktrace?
> 
> -kevin
> 
>> RT: Deep recursion on subroutine "RT::Tickets::Next" at /opt/rt4/sbin/../lib/RT/Tickets.pm line 2950. (/opt/rt4/sbin/../lib/RT/Tickets.pm:2950) 
>> 
>> I searched the list archives for similar errors, and I came up with this:
>> 
>> http://www.gossamer-threads.com/lists/rt/users/103917
>> 
>> The problem seems different in this case.
>> 
>> The action in Tickets.pm that's throwing this error is: "return $self->Next;" on line 2950.
>> 
>> This is RT 4.0.1 on Centos 5 with Apache 2.2.3, and mod_perl.
>> 
>> Does anyone have any idea on this one?
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> *  Chicago, IL, USA  September 26 & 27, 2011
>> *  San Francisco, CA, USA  October 18 & 19, 2011
>> *  Washington DC, USA  October 31 & November 1, 2011
>> *  Melbourne VIC, Australia  November 28 & 29, 2011
>> *  Barcelona, Spain  November 28 & 29, 2011
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA ˜ September 26 & 27, 2011
> *  San Francisco, CA, USA ˜ October 18 & 19, 2011
> *  Washington DC, USA ˜ October 31 & November 1, 2011
> *  Melbourne VIC, Australia ˜ November 28 & 29, 2011
> *  Barcelona, Spain ˜ November 28 & 29, 2011