[rt-users] Workflow for comments or changing CC to BCC

[Lars Reimann]

Hi all,

can someone please outline the workflow of comments in RT to me.

I assume comments are for "internal" messages only. But how is this 
realized? We for example have the same mail address for reply and comment.

I'd like to change normal CC actions to BCC.


My question: can I change all occurences of CC in
rt-3.8.8/lib/RT/Action/Notify
to BCC without doing damage?

I will of course not do this there, but in a local customization (where 
shall I put the file?)

Thanks in advance,
LR