[rt-users] Workflow for comments or changing CC to BCC

[Chris McCafferty]

Dear LR:

The short answer is that the definition of what a comment does is determined by your Scrips. 

On Aug 16, 2011, at 11:38 AM, Lars Reimann wrote:

> Hi all,
> 
> can someone please outline the workflow of comments in RT to me.
> 
> I assume comments are for "internal" messages only. But how is this realized? We for example have the same mail address for reply and comment.
> 
> I'd like to change normal CC actions to BCC.
> 
> 
> My question: can I change all occurences of CC in
> rt-3.8.8/lib/RT/Action/Notify
> to BCC without doing damage?
> 
> I will of course not do this there, but in a local customization (where shall I put the file?)
> 
> Thanks in advance,
> LR
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