[rt-users] Workflow for comments or changing CC to BCC

Thomas Sibley trs at bestpractical.com
Tue Aug 16 12:13:27 EDT 2011

On 08/16/2011 11:38 AM, Lars Reimann wrote:
> I assume comments are for "internal" messages only. But how is this
> realized? We for example have the same mail address for reply and comment.

Having the same email address for reply and comments is wrong and a
misconfiguration.  It means email replies to mailed out comments will be
interpreted as correspondence, not private comments.

> I'd like to change normal CC actions to BCC.



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