[rt-users] help with scrip (search correspond body)

Robert Vicchiullo rob at hautelook.com
Tue Aug 16 18:44:46 EDT 2011

Ok that’s worked and I have the following
my $Content = $self->TransactionObj->Content;
if( $Content =~ m/Status: resolved/){
  return 0;
return 1;

problem is when the Content does match and it does return 0;
it sends out an email and says " This transaction appears to have no content"

-----Original Message-----
From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
Sent: Sunday, August 14, 2011 1:59 PM
To: Robert Vicchiullo
Cc: RT-Users at lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)

On Sat, Aug 13, 2011 at 12:57 AM, Robert Vicchiullo <rob at hautelook.com> wrote:
> Need a little help and would appreciate any advice.
> I am trying to write a scrip for
> “On Correspond Notify Requestors and Ccs”
> I have Condition set to User defined and stage set to transactionbatch.
> In Custom condition I have:
> my $Content =  $self->TransactionObj->Attachments->First->Content;

Try the following:


It will find text part in the message and return it content.


Best regards, Ruslan.

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