[rt-users] help with scrip (search correspond body)

[Ruslan Zakirov]

Hi,

What exactly are you trying to do? Why do you need custom condition
when RT has "On Correspond" out of the box?

On Wed, Aug 17, 2011 at 2:44 AM, Robert Vicchiullo <rob at hautelook.com> wrote:
> Ok that’s worked and I have the following
> my $Content = $self->TransactionObj->Content;
> if( $Content =~ m/Status: resolved/){
>  return 0;
> }
> return 1;
>
> problem is when the Content does match and it does return 0;
> it sends out an email and says " This transaction appears to have no content"
>
> -----Original Message-----
> From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
> Sent: Sunday, August 14, 2011 1:59 PM
> To: Robert Vicchiullo
> Cc: RT-Users at lists.bestpractical.com
> Subject: Re: [rt-users] help with scrip (search correspond body)
>
> On Sat, Aug 13, 2011 at 12:57 AM, Robert Vicchiullo <rob at hautelook.com> wrote:
>> Need a little help and would appreciate any advice.
>>
>> I am trying to write a scrip for
>>
>> “On Correspond Notify Requestors and Ccs”
>>
>> I have Condition set to User defined and stage set to transactionbatch.
>>
>>
>>
>> In Custom condition I have:
>>
>>
>>
>> my $Content =  $self->TransactionObj->Attachments->First->Content;
>
> Try the following:
>
> $self->TransactionObj->Content;
>
> It will find text part in the message and return it content.
>
> [snip]
>
> --
> Best regards, Ruslan.
> --------
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-- 
Best regards, Ruslan.