[rt-users] Looking for an example of how to send a different autoreply text based on the email address receiving the ticket

[Gilbert Rebeiro]

Well it is more that if a client is flagged as french the auto-responder 
would be one in french.
If we were communicating with someone it would be a human making the 
determination as to which language should be used, if there were 4 
people etc.

I would see enabling languages (fr, es, etc) then having default 
templates for enabled languages.
The language flag on the user would determine the template used to 
auto-respond.

Just my thoughts.


On 17/08/2011 1:06 PM, Kevin Falcone wrote:
> On Wed, Aug 17, 2011 at 12:44:30PM -0400, Gilbert Rebeiro wrote:
>> I think multi-language support in templates would be useful these days.
> How do you handle a template sending mail to 4 people at the same time
> (all CCs or all Requestors) all of who speak a different language?
>
> There's some more fundamental changes that need to happen to mail
> processing to make it easy.
>
> -kevin
>
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA --- September 26&  27, 2011
> *  San Francisco, CA, USA --- October 18&  19, 2011
> *  Washington DC, USA --- October 31&  November 1, 2011
> *  Melbourne VIC, Australia --- November 28&  29, 2011
> *  Barcelona, Spain --- November 28&  29, 2011
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110817/dd301567/attachment.htm>