[rt-users] help with scrip (search correspond body)

[Ruslan Zakirov]

Hi,

Instead of customizing conditions you should probably take a look into
templates. Each template that inserts Content of a message into
outgoing email has { $Transaction->Content } block. You can change
content in that block. In your case I think you want to delete
commands from the content.

On Wed, Aug 17, 2011 at 12:34 PM, Robert Vicchiullo <rob at hautelook.com> wrote:
> i am using the CommandByEmail.
> the problem is when the helpdesk replies to emails it sends out the commands to the requester.
> i am trying to write some custom things to block those corresponds from going to the requester. so if they someone closes a ticket via email the requester will get the email with the Status: resolved in it as well as the default templated email saying it was closed.
>
> and i know we could send the requests to the comment email, but we are coming from another ticketing system where there was only 1 email and i would rather not have to have everyone always remember to do that. writing this seemed like it would be pretty easy. just need to work out the kinks.
>
>
> ________________________________________
> From: ruslan.zakirov at gmail.com [ruslan.zakirov at gmail.com] on behalf of Ruslan Zakirov [ruz at bestpractical.com]
> Sent: Tuesday, August 16, 2011 3:49 PM
> To: Robert Vicchiullo
> Cc: RT-Users at lists.bestpractical.com
> Subject: Re: [rt-users] help with scrip (search correspond body)
>
> Hi,
>
> What exactly are you trying to do? Why do you need custom condition
> when RT has "On Correspond" out of the box?
>
> On Wed, Aug 17, 2011 at 2:44 AM, Robert Vicchiullo <rob at hautelook.com> wrote:
>> Ok that’s worked and I have the following
>> my $Content = $self->TransactionObj->Content;
>> if( $Content =~ m/Status: resolved/){
>>  return 0;
>> }
>> return 1;
>>
>> problem is when the Content does match and it does return 0;
>> it sends out an email and says " This transaction appears to have no content"
>>
>> -----Original Message-----
>> From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
>> Sent: Sunday, August 14, 2011 1:59 PM
>> To: Robert Vicchiullo
>> Cc: RT-Users at lists.bestpractical.com
>> Subject: Re: [rt-users] help with scrip (search correspond body)
>>
>> On Sat, Aug 13, 2011 at 12:57 AM, Robert Vicchiullo <rob at hautelook.com> wrote:
>>> Need a little help and would appreciate any advice.
>>>
>>> I am trying to write a scrip for
>>>
>>> “On Correspond Notify Requestors and Ccs”
>>>
>>> I have Condition set to User defined and stage set to transactionbatch.
>>>
>>>
>>>
>>> In Custom condition I have:
>>>
>>>
>>>
>>> my $Content =  $self->TransactionObj->Attachments->First->Content;
>>
>> Try the following:
>>
>> $self->TransactionObj->Content;
>>
>> It will find text part in the message and return it content.
>>
>> [snip]
>>
>> --
>> Best regards, Ruslan.
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> *  Chicago, IL, USA  September 26 & 27, 2011
>> *  San Francisco, CA, USA  October 18 & 19, 2011
>> *  Washington DC, USA  October 31 & November 1, 2011
>> *  Melbourne VIC, Australia  November 28 & 29, 2011
>> *  Barcelona, Spain  November 28 & 29, 2011
>
>
>
> --
> Best regards, Ruslan.
>



-- 
Best regards, Ruslan.