[rt-users] [Rt-devel] adding a new section in tickets display

[Ruslan Zakirov]

Hi,

I'm pretty sure rt-users@ list can help you better with first steps in
customizing RT. Ccing it,
instead of devel list. Comments inlined below.

On Sat, Aug 20, 2011 at 6:30 PM, SathiyaMoorthy SP
<jobs.sathiya at gmail.com> wrote:
> Hi,
> I would like to a new section with certain columns & rows. Similar like
> basics or people section, i am thinking of adding a new section for Ticket
> display.

That whole information block rendered in
html/Ticket/Elements/ShowSummary, as far as I recall
it has 4 callbacks for all corners of the block to put new smaller
boxes with info.

> I understand like, i have to add required tables to database. But which is
> the best way for showing the new section, allowing the user to add, edit,
> delete to the new section - which part of the code i should look at.

Do you really need a new table? RT have custom fields and attributes.

> So far, i came to know that, i have to write required callbacks, edit HTML
> files, things like that.
> But i would like to know what are the files i should look at ? What is the
> best method ? Is there any official documentation available ? A normal user
> who knows perl can do it ? or not ?

http://requesttracker.wikia.com/wiki/Customizing is good start.


> Thanks for any of your reply.
> Cheers.
> Moorthy.
>
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-- 
Best regards, Ruslan.