[rt-users] [Rt-devel] adding a new section in tickets display

[SathiyaMoorthy SP]

Hi,

Thanks for the reply.

I spent sometime with the ShowSummary file. But no success ! I dont know how
to edit the file. I started learning HTML::Mason, so that I can add a new
section.

But anyway i would like to get ideas from somebody who has did it already !

How can i add a new custom section ?, through  Which i have to show 'new
section' when the user views the ticket, and he should be allowed to add,
edit, delete content from that section as similar as dates or people
section.

Do i have to add HTML code or perl code ? What is the structure, which files
i have to edit  Kindly let me know.

Thanks
Moorthy


>
> On Sat, Aug 20, 2011 at 3:46 PM, Ruslan Zakirov <ruz at bestpractical.com>wrote:
>
>> Hi,
>>
>> I'm pretty sure rt-users@ list can help you better with first steps in
>> customizing RT. Ccing it,
>> instead of devel list. Comments inlined below.
>>
>> On Sat, Aug 20, 2011 at 6:30 PM, SathiyaMoorthy SP
>> <jobs.sathiya at gmail.com> wrote:
>> > Hi,
>> > I would like to a new section with certain columns & rows. Similar like
>> > basics or people section, i am thinking of adding a new section for
>> Ticket
>> > display.
>>
>> That whole information block rendered in
>> html/Ticket/Elements/ShowSummary, as far as I recall
>> it has 4 callbacks for all corners of the block to put new smaller
>> boxes with info.
>>
>> > I understand like, i have to add required tables to database. But which
>> is
>> > the best way for showing the new section, allowing the user to add,
>> edit,
>> > delete to the new section - which part of the code i should look at.
>>
>> Do you really need a new table? RT have custom fields and attributes.
>>
>> > So far, i came to know that, i have to write required callbacks, edit
>> HTML
>> > files, things like that.
>> > But i would like to know what are the files i should look at ? What is
>> the
>> > best method ? Is there any official documentation available ? A normal
>> user
>> > who knows perl can do it ? or not ?
>>
>> http://requesttracker.wikia.com/wiki/Customizing is good start.
>>
>>
>> > Thanks for any of your reply.
>> > Cheers.
>> > Moorthy.
>> >
>> > --------
>> > RT Training Sessions (http://bestpractical.com/services/training.html)
>> > *  Chicago, IL, USA — September 26 & 27, 2011
>> > *  San Francisco, CA, USA — October 18 & 19, 2011
>> > *  Washington DC, USA — October 31 & November 1, 2011
>> > *  Melbourne VIC, Australia — November 28 & 29, 2011
>> > *  Barcelona, Spain — November 28 & 29, 2011
>> > List info:
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
>> >
>> >
>>
>>
>>
>> --
>> Best regards, Ruslan.
>>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110822/378ba264/attachment.htm>