[rt-users] Page Formatting (Only Text) After Perl Update

Curtis Bruneau curtisb at vianet.ca
Mon Aug 22 16:59:10 EDT 2011

I've encourtered this issue when you try to alias the noauth directories 
to bypass the mason.handler in the Apache config. If you have an Apache 
config line similar to below try to comment it out.

Alias /NoAuth /opt/rt3/share/html/NoAuth

Basically in the above situation the css isn't processed properly. It 
could be something else though.


On 11-08-22 04:44 PM, Lake, Seth M wrote:
> So, I stupidly updated my debian RT box today and one of the things 
> patched was Perl (5.10.1 -> 5.12.4).  Since I used CPAN originally for 
> installing Perl modules when I setup the server it broke pretty much 
> everything about RT.  After much flipping back and forth between logs 
> and apt-get install I resolved all of the load errors and the Apache 
> server came up.  But I still seem to be missing something.
> All pages will display with no formatting at all.  The only graphic 
> that shows is the >>|<< Best Practical logo, everything else is 
> completely text without the usual formatting.  There is lists and 
> tables, but no font changes are graphics at all (100% blue links on a 
> while background).
> I assume there is some Perl module I'm missing.  As I said, there's no 
> errors so it's a "soft" failure.  The site functionality seems 
> unaffected, just a bit harder to get around now.
> Any help greatly appreciated.
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA --- September 26&  27, 2011
> *  San Francisco, CA, USA --- October 18&  19, 2011
> *  Washington DC, USA --- October 31&  November 1, 2011
> *  Melbourne VIC, Australia --- November 28&  29, 2011
> *  Barcelona, Spain --- November 28&  29, 2011

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