[rt-users] Page Formatting (Only Text) After Perl Update

Lake, Seth M Seth.Lake at vangent.com
Mon Aug 22 17:14:47 EDT 2011

I did have a similar line.  Commented it out but nothing has changed.

My httpd.conf in case it's helpful...

<VirtualHost *:80>
        ServerAdmin webmaster at bcssi.com

#       DocumentRoot /var/www/rt/share/html
        DocumentRoot /var/www
        AddDefaultCharset UTF-8

        RewriteEngine On
        RewriteRule ^/$ /rt/ [R]

        PerlRequire "/var/www/rt/bin/webmux.pl"
        ScriptAlias /rt/ /var/www/rt/share/html/

#       <Location /NoAuth/images>
#               SetHandler default
#       </Location>

        <Location /rt>
                SetHandler perl-script
                PerlResponseHandler RT::Mason

        ErrorLog /var/log/apache2/error.log

        # Possible values include: debug, info, notice, warn, error, crit,
        # alert, emerg.
        LogLevel warn

        CustomLog /var/log/apache2/access.log combined


From: Curtis Bruneau [mailto:curtisb at vianet.ca]
Sent: Monday, August 22, 2011 4:59 PM
Subject: Re: [rt-users] Page Formatting (Only Text) After Perl Update

I've encourtered this issue when you try to alias the noauth directories to bypass the mason.handler in the Apache config. If you have an Apache config line similar to below try to comment it out.

Alias /NoAuth /opt/rt3/share/html/NoAuth

Basically in the above situation the css isn't processed properly. It could be something else though.


On 11-08-22 04:44 PM, Lake, Seth M wrote:
So, I stupidly updated my debian RT box today and one of the things patched was Perl (5.10.1 -> 5.12.4).  Since I used CPAN originally for installing Perl modules when I setup the server it broke pretty much everything about RT.  After much flipping back and forth between logs and apt-get install I resolved all of the load errors and the Apache server came up.  But I still seem to be missing something.

All pages will display with no formatting at all.  The only graphic that shows is the >>|<< Best Practical logo, everything else is completely text without the usual formatting.  There is lists and tables, but no font changes are graphics at all (100% blue links on a while background).

I assume there is some Perl module I'm missing.  As I said, there's no errors so it's a "soft" failure.  The site functionality seems unaffected, just a bit harder to get around now.

Any help greatly appreciated.


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