[rt-users] su for rt?

Jay Ashworth jra at baylink.com
Mon Aug 22 17:37:53 EDT 2011

----- Original Message -----
> From: "Yan Seiner" <yan at seiner.com>

> Is there anything like su for RT? I'd like to be able to check on users'
> ability to see certain tickets. It's disruptive to ask them (and keep
> asking them while I figure out which layer of permissions is causing
> me headaches.) Any way I can use something like 'su' to assume a user's
> identity without knowing their password?

You're looking for something like Zimbra Admin's "Become This User". 

I don't think RT3 had that, at least native; I don't remember whether
I found an extension to do it.  I seem to think I might have.

Can't speak to RT4 yet.  That's next week.  :-)

-- jra
Jay R. Ashworth                  Baylink                       jra at baylink.com
Designer                     The Things I Think                       RFC 2100
Ashworth & Associates     http://baylink.pitas.com         2000 Land Rover DII
St Petersburg FL USA      http://photo.imageinc.us             +1 727 647 1274

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