[rt-users] Help with Scrip to move a ticket into a new queue

[Ruslan Zakirov]

You need 'return 1;' in preparation code.

Regards, Ruslan. From phone.
23.08.2011 3:16 пользователь "Gilbert Rebeiro" <gilbert at dido.ca> написал:
> Hi,
>
> I a queue called fr
>
> There is a simple autoreply that is bound to this queue.
>
> Scrip is setup:
>
> Condition: OnCreate
> Action: User defined
> Template: Autoreply
> Stage: TransactionCreate
> Custom condition: return 1;
> Custom action preparation code:
>
> Custom action cleanup code:
>
> # Change queue
> my $newqueue = "1.General";
> my $T_Obj = $self->TicketObj;
>
> $RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to queue #".
> $newqueue );
> my ($status, $msg) = $T_Obj->SetQueue($newqueue);
> unless ($status) {
> $RT::Logger->warning("unable to set new queue: $msg");
> return undef;
> }
> return 1;
>
> It is not a typo "1.General" it is the proper name of the queue that I
> want new tickets to be moved to.
>
>
> Not sure what I am doing wrong but it doesn't work.
> Can anyone tell me how to debug this?
> Trace this?
>
> What am I doing wrong?
>
> Thanks,
> Gilbert.
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