[rt-users] Help with Scrip to move a ticket into a new queue

[Kenneth Crocker]

Gilbert,

You might also want to remove the "return 1;" in the custom Condition code
since you have already set the condition as "OnCreate". It isn't needed. I
don't know if it messes anything up, but I wouldn't leave anything in a
coded area that isn't needed.

Hope this helps.

Kenn
LBNL

On Tue, Aug 23, 2011 at 4:27 AM, Ruslan Zakirov <ruz at bestpractical.com>wrote:

> You need 'return 1;' in preparation code.
>
> Regards, Ruslan. From phone.
> 23.08.2011 3:16 пользователь "Gilbert Rebeiro" <gilbert at dido.ca> написал:
>
> > Hi,
> >
> > I a queue called fr
> >
> > There is a simple autoreply that is bound to this queue.
> >
> > Scrip is setup:
> >
> > Condition: OnCreate
> > Action: User defined
> > Template: Autoreply
> > Stage: TransactionCreate
> > Custom condition: return 1;
> > Custom action preparation code:
> >
> > Custom action cleanup code:
> >
> > # Change queue
> > my $newqueue = "1.General";
> > my $T_Obj = $self->TicketObj;
> >
> > $RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to queue #".
> > $newqueue );
> > my ($status, $msg) = $T_Obj->SetQueue($newqueue);
> > unless ($status) {
> > $RT::Logger->warning("unable to set new queue: $msg");
> > return undef;
> > }
> > return 1;
> >
> > It is not a typo "1.General" it is the proper name of the queue that I
> > want new tickets to be moved to.
> >
> >
> > Not sure what I am doing wrong but it doesn't work.
> > Can anyone tell me how to debug this?
> > Trace this?
> >
> > What am I doing wrong?
> >
> > Thanks,
> > Gilbert.
> > --------
> > RT Training Sessions (http://bestpractical.com/services/training.html)
> > * Chicago, IL, USA September 26 & 27, 2011
> > * San Francisco, CA, USA October 18 & 19, 2011
> > * Washington DC, USA October 31 & November 1, 2011
> > * Melbourne VIC, Australia November 28 & 29, 2011
> > * Barcelona, Spain November 28 & 29, 2011
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA -- September 26 & 27, 2011
> *  San Francisco, CA, USA -- October 18 & 19, 2011
> *  Washington DC, USA -- October 31 & November 1, 2011
> *  Melbourne VIC, Australia -- November 28 & 29, 2011
> *  Barcelona, Spain -- November 28 & 29, 2011
>
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