[rt-users] Help with Scrip to move a ticket into a new queue

[Gilbert Rebeiro]

Excellent,, , it worked.
Many thanks to all that helped.

On 23/08/2011 11:14 AM, Kenneth Crocker wrote:
> Gilbert,
>
> You might also want to remove the "return 1;" in the custom Condition 
> code since you have already set the condition as "OnCreate". It isn't 
> needed. I don't know if it messes anything up, but I wouldn't leave 
> anything in a coded area that isn't needed.
>
> Hope this helps.
>
> Kenn
> LBNL
>
> On Tue, Aug 23, 2011 at 4:27 AM, Ruslan Zakirov <ruz at bestpractical.com 
> <mailto:ruz at bestpractical.com>> wrote:
>
>     You need 'return 1;' in preparation code.
>
>     Regards, Ruslan. From phone.
>
>     23.08.2011 3:16 ???????????? "Gilbert Rebeiro" <gilbert at dido.ca
>     <mailto:gilbert at dido.ca>> ???????:
>
>     > Hi,
>     >
>     > I a queue called fr
>     >
>     > There is a simple autoreply that is bound to this queue.
>     >
>     > Scrip is setup:
>     >
>     > Condition: OnCreate
>     > Action: User defined
>     > Template: Autoreply
>     > Stage: TransactionCreate
>     > Custom condition: return 1;
>     > Custom action preparation code:
>     >
>     > Custom action cleanup code:
>     >
>     > # Change queue
>     > my $newqueue = "1.General";
>     > my $T_Obj = $self->TicketObj;
>     >
>     > $RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to queue
>     #".
>     > $newqueue );
>     > my ($status, $msg) = $T_Obj->SetQueue($newqueue);
>     > unless ($status) {
>     > $RT::Logger->warning("unable to set new queue: $msg");
>     > return undef;
>     > }
>     > return 1;
>     >
>     > It is not a typo "1.General" it is the proper name of the queue
>     that I
>     > want new tickets to be moved to.
>     >
>     >
>     > Not sure what I am doing wrong but it doesn't work.
>     > Can anyone tell me how to debug this?
>     > Trace this?
>     >
>     > What am I doing wrong?
>     >
>     > Thanks,
>     > Gilbert.
>     > --------
>     > RT Training Sessions
>     (http://bestpractical.com/services/training.html)
>     > * Chicago, IL, USA September 26 & 27, 2011
>     > * San Francisco, CA, USA October 18 & 19, 2011
>     > * Washington DC, USA October 31 & November 1, 2011
>     > * Melbourne VIC, Australia November 28 & 29, 2011
>     > * Barcelona, Spain November 28 & 29, 2011
>
>     --------
>     RT Training Sessions (http://bestpractical.com/services/training.html)
>     *  Chicago, IL, USA --- September 26 & 27, 2011
>     *  San Francisco, CA, USA --- October 18 & 19, 2011
>     *  Washington DC, USA --- October 31 & November 1, 2011
>     *  Melbourne VIC, Australia --- November 28 & 29, 2011
>     *  Barcelona, Spain --- November 28 & 29, 2011
>
>
>
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA --- September 26&  27, 2011
> *  San Francisco, CA, USA --- October 18&  19, 2011
> *  Washington DC, USA --- October 31&  November 1, 2011
> *  Melbourne VIC, Australia --- November 28&  29, 2011
> *  Barcelona, Spain --- November 28&  29, 2011
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