[rt-users] Broken link to 'global scrip' - bug in 4.0.2?

Thomas Sibley trs at bestpractical.com
Wed Aug 24 15:12:20 EDT 2011

On 08/24/2011 02:50 PM, Alexey Neyman wrote:
> I have just installed RT 4.0.2. If I go to the queue configuration screen, 
> then select 'Scrips', there are two sections displayed: 'Scrips which apply to 
> all queues' and 'Current scrips'. If I click a link in the first section, RT 
> gives an error like: "Queue 8 not found" (where 8 was actually the scrip #, 
> not queue #).
> The reason is that /Admin/Queues/Scrips.html page uses 'id' attribute to 
> select the queue. However, the links are generated by the 
> /Admin/Elements/ListGlobalScrips element, which uses 'id' as scrip selector. 
> That works on the /Admin/Global/Scrips.html page, but not on the 
> /Admin/Queues/Scrips.html.
> Is it a bug or am I missing something?

This is a bug introduced in 4.0.2, I'm CCing our bug tracker.  To work
around it, change the part of the URL that says Queues to Global in your
browser's address bar.


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