[rt-users] How to initiate a ticket in request tracker for an external supplier

[Gilbert Rebeiro]

Hi,

We constantly have to open an order with outside suppliers, the ideal 
would be to open a ticket in RT and have it email with a Ticket Number 
from RT the request.
These requests have attachments associated with them.

Any ideas on how to do this?

My RT user should be the requestor.

Is there an easy way to accomplish this?

Perhaps this is simple and I am not seeing it properly.

Thanks in advance,

Gilbert.