[rt-users] How to initiate a ticket in request tracker for an external supplier

Gilbert Rebeiro gilbert at dido.ca
Thu Aug 25 09:11:15 EDT 2011


We constantly have to open an order with outside suppliers, the ideal 
would be to open a ticket in RT and have it email with a Ticket Number 
from RT the request.
These requests have attachments associated with them.

Any ideas on how to do this?

My RT user should be the requestor.

Is there an easy way to accomplish this?

Perhaps this is simple and I am not seeing it properly.

Thanks in advance,


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