[rt-users] How to initiate a ticket in request tracker for an external supplier

Gilbert Rebeiro gilbert at dido.ca
Fri Aug 26 10:08:21 EDT 2011

Is this too obvious?

The needs are to initiate a ticket (email) that doesn't send an 
autoreply but is an email with the request showing the proper ticket 
number in subject line.
This would then be sent to the organization (email address) that needs 
to perform the task:
This way we can track the open task.
We can have updates populate the ticket when they reply to the email.
A RT user would be the requester in this case

Is anyone doing this?
There must be a way.


On 25/08/2011 9:11 AM, Gilbert Rebeiro wrote:
> Hi,
> We constantly have to open an order with outside suppliers, the ideal 
> would be to open a ticket in RT and have it email with a Ticket Number 
> from RT the request.
> These requests have attachments associated with them.
> Any ideas on how to do this?
> My RT user should be the requestor.
> Is there an easy way to accomplish this?
> Perhaps this is simple and I am not seeing it properly.
> Thanks in advance,
> Gilbert.

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