[rt-users] Ranking in RT

Thomas Sibley trs at bestpractical.com
Fri Aug 26 09:09:19 EDT 2011

On 08/25/2011 09:27 PM, Jain Jacob wrote:
> We are trying to set up ranking for tickets (should be unique) in a
> particular queue. Is there a way to implement this with custom field or
> with any other method. Any suggestion will be appreciated.

You'll have to explain more what you mean.  It sounds like maybe you
just want a clever use of priority or dates.

You can, of course, create a ticket custom field named "Ranking" and do
what you'd like with it.


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