[rt-users] Ranking in RT

Jain Jacob Jain.Jacob at sherwin.com
Fri Aug 26 12:12:41 EDT 2011

Hi Thomas,

Thank you for your reply.

We need to implement straight ranking for tickets in a particular queue. 
In other words the value should be unique for each ticket in a particular 
queue. Suppose if we use custom field to rank the tickets how we can 
ensure that the value we enter is unique for that queue and not repeated. 
Please let me know if you need further details.

Jain Jacob

Thomas Sibley <trs at bestpractical.com>
rt-users at lists.bestpractical.com
08/26/2011 09:09 AM
Re: [rt-users] Ranking in RT

On 08/25/2011 09:27 PM, Jain Jacob wrote:
> We are trying to set up ranking for tickets (should be unique) in a
> particular queue. Is there a way to implement this with custom field or
> with any other method. Any suggestion will be appreciated.

You'll have to explain more what you mean.  It sounds like maybe you
just want a clever use of priority or dates.

You can, of course, create a ticket custom field named "Ranking" and do
what you'd like with it.

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