[rt-users] First outbound correspondence.

Hamilton Preston 1.hamilton.preston at gmail.com
Fri Aug 26 11:58:22 EDT 2011

I feel I am closer to getting the first outbound correspondence.

Looking in the Transactions table directly I can see there is a Type
column that identifies 'Correspond' and "EmailRecord".

There is an oncreate scrip that fires so that sends the first
EmailRecord for the ticket in the Transactions table.
So I know to omit the first "EmailRecord".

Does it seem reasonable to use the second EmailRecord to identify the
first email sent to the requestor from a human not a scrip?

Thanks for all the help.

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