[rt-users] Ranking in RT

[Kenneth Crocker]

Jain,

Like Thomas said, you'd have to create your own CF. you would then need to
implement some sort of Cron job to evaluate (you would have to determine
some sort of ranking criteria) them ALL on a regular basis since the ranking
value for each might have to be modified based on the criteria. How often it
runs would also be up to you, nightly?

Kenn
LBNL

On Thu, Aug 25, 2011 at 6:27 PM, Jain Jacob <Jain.Jacob at sherwin.com> wrote:

>
> Hi Everyone,
>
> We are trying to set up ranking for tickets (should be unique) in a
> particular queue. Is there a way to implement this with custom field or with
> any other method. Any suggestion will be appreciated.
>
> RT 3.8.8
>
> Thanks,
> Jain Jacob
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