[rt-users] Migrating to RT4 with external auth

Kevin Falcone falcone at bestpractical.com
Fri Aug 26 18:00:11 EDT 2011

On Fri, Aug 26, 2011 at 10:14:33AM -0700, Yan Seiner wrote:
> I have 3.8.10 set up with local users.  We will be migrating to 4.0 with
> external auth.  I'd like to keep the users' tickets straight but I messed
> up when I set up the original database.
> The 3.8.10 instance uses local users with first names all in lower case.
> Our AD uses first name and last initial, capitalized.
> Thus:
> 3.8.10 -> yan (rt user)
> 4.0.2 -> YanS (external auth via AD)
> Is it possible to migrate my tickets from yan to YanS?

You might be able to convince LDAPImport to look users up by the email
address in AD and correct the username.  Otherwise you're probably
looking at a one off script.  The one off is probably simpler.

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