[rt-users] Search Format - Take button

Mike Johnson mike.johnson at nosm.ca
Mon Aug 29 11:40:47 EDT 2011

Hi everyone,

So I'm trying to build a search that I'll put on a dashboard and on my RT At
a Glance.

I want to have the "Take" button in it just like the "10 newest unowned"
widget that is delivered with RT.

How do I do that in the query builder?

I know I can make the ticket id a link to take it... but I want a seperate
button as my users are used to that "Take" button...

Is it possible?


Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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