[rt-users] Search Format - Take button
Mike Johnson
mike.johnson at nosm.ca
Mon Aug 29 11:40:47 EDT 2011
Hi everyone,
So I'm trying to build a search that I'll put on a dashboard and on my RT At
a Glance.
I want to have the "Take" button in it just like the "10 newest unowned"
widget that is delivered with RT.
How do I do that in the query builder?
I know I can make the ticket id a link to take it... but I want a seperate
button as my users are used to that "Take" button...
Is it possible?
Thanks!
Mike.
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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