[rt-users] Search Format - Take button

Andrew Wagner aawagner at wisc.edu
Mon Aug 29 11:55:55 EDT 2011


I think you have to do that through the advanced view.  If you look at 
the default unowned ticket search in advanced view.  To do this, click 
on Edit, then click on the link next to "Edit the Predefined Search 
Itself", then click on the advanced link.   The "Take" feature should be 
implemented at the bottom of the format window.   From there, you can 
see how they define the location of the Take link and how it is 
formatted.  It looks to use a special location defined specifically for 
the Take link:  "__loc(Take)__"

Andrew Wagner
Assistant Network Administrator
aawagner at wisc.edu
Room 370B
Wisconsin Center for Education Research (WCER)

On 8/29/2011 10:40 AM, Mike Johnson wrote:
> Hi everyone,
> So I'm trying to build a search that I'll put on a dashboard and on my 
> RT At a Glance.
> I want to have the "Take" button in it just like the "10 newest 
> unowned" widget that is delivered with RT.
> How do I do that in the query builder?
> I know I can make the ticket id a link to take it... but I want a 
> seperate button as my users are used to that "Take" button...
> Is it possible?
> Thanks!
> Mike.
> -- 
> Mike Johnson
> Datatel Programmer/Analyst
> Northern Ontario School of Medicine
> 955 Oliver Road
> Thunder Bay, ON   P7B 5E1
> Phone: (807) 766-7331
> Email: mike.johnson at nosm.ca <mailto:mike.johnson at nosm.ca>
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