[rt-users] forwarding ticket on create

Alison Downie alisond at inf.ed.ac.uk
Tue Aug 30 10:55:30 EDT 2011

At the point a ticket in a particular queue is created, how can I also 
copy this to a separate e-mail address ? I'm assuming that you use a scrip 
using the "On Create" condition but then using the Custom Action 
Preparation/cleanup code ? We're using version 3.6.5.



Alison Downie, User Support Manager
School of Informatics, University of Edinburgh
Room 2.43, Informatics Forum
10 Crichton Street, EH8 9AB

Tel: 650 3095

The University of Edinburgh is a charitable body, registered in
Scotland, with registration number SC005336.

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