[rt-users] forwarding ticket on create

Kevin Falcone falcone at bestpractical.com
Tue Aug 30 13:22:50 EDT 2011

On Tue, Aug 30, 2011 at 03:55:30PM +0100, Alison Downie wrote:
> At the point a ticket in a particular queue is created, how can I
> also copy this to a separate e-mail address ? I'm assuming that you
> use a scrip using the "On Create" condition but then using the
> Custom Action Preparation/cleanup code ? We're using version 3.6.5.

You could make the email address an AdminCc if you also want them to
get correspondences.

You could say On Create Notify Other Recipients and use a custom
template that has a Cc or Rt-Send-Cc line in it.

There are several ways to do that

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