[rt-users] quick delete extension with rt 4.02

[Kevin Falcone]

On Tue, Aug 30, 2011 at 09:26:13AM -0700, Shawn O'Connor wrote:
> Thanks for your help on this.  You mentioned the following:
>  "You can configure RT to have a Quick Delete action using
>  Lifecycles, which will get you Quick Delete menu items, and you can
>  configure the Format to work by coping one of the Take examples and
>  tweaking the url parameters."
> 
> I did read up on Lifecycles in the RT_Config.pm document.  I'm not clear on how to implement this though.  

Just don't provide an update type.  Look at the Transitions
documentation.

> At least in this situation.  You also mentioned "Take" examples.  Where are those? 

Review the mailing list thread from earlier today with Take in the
subject.  

-kevin

> 
> --- On Tue, 8/30/11, Kevin Falcone <falcone at bestpractical.com> wrote:
> 
> > From: Kevin Falcone <falcone at bestpractical.com>
> > Subject: Re: [rt-users] quick delete extension with rt 4.02
> > To: rt-users at lists.bestpractical.com
> > Date: Tuesday, August 30, 2011, 7:11 AM
> > On Mon, Aug 29, 2011 at 08:55:13PM
> > -0700, Shawn O'Connor wrote:
> > > I'm getting started with RT 4.02. From the Best
> > Practical site (http://www.bestpractical.com/rt/extensions.html?J:V-region-
> > > extension-list.id=39) it says that the "quick delete"
> > extension is
> > > built into RT since 4.0. Does that mean I don't need
> > to invoke it from
> > > RT_SiteConfig.pm? I tried adding it -- then it looks
> > for the extension
> > > and errors out. So I'm guessing not. However, after
> > adding the default
> > > search parameters that include the quickdelete line
> > item ...
> > 
> > By "included in 4.0" we don't mean that the extension is
> > literally
> > packaged with it, and then enabled with a @Plugins line, we
> > mean that
> > the functionality exists in core and you don't need the
> > extension.
> > 
> > You can configure RT to have a Quick Delete action using
> > Lifecycles,
> > which will get you Quick Delete menu items, and you can
> > configure the
> > Format to work by coping one of the Take examples and
> > tweaking the
> > url parameters.
> > 
> > If you want the QuickDelete format parameter to still work,
> > you could
> > install the version on github.  As documented in the
> > README there,
> > you'll get the Format parameter, but not the link.
> > 
> > https://github.com/bestpractical/rt-extension-quickdelete
> > 
> > -kevin
> > 
> > > .
> > > .
> > > Priority,
> > > QuickDelete,
> > > '__NEWLINE__', 
> > > .
> > > .
> > > .
> > > I get a blank column for the quickdelete column. 
> > I tried adding the extension, but I get the same result and
> > then a different error regarding the extension.  Any
> > ideas?  Is this a bug? -- Thanks.
> > 
> > -----Inline Attachment Follows-----
> > 
> > --------
> > RT Training Sessions (http://bestpractical.com/services/training.html)
> > *  Chicago, IL, USA — September 26 & 27, 2011
> > *  San Francisco, CA, USA — October 18 & 19,
> > 2011
> > *  Washington DC, USA — October 31 & November 1,
> > 2011
> > *  Melbourne VIC, Australia — November 28 & 29,
> > 2011
> > *  Barcelona, Spain — November 28 & 29,
> > 2011
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA  September 26 & 27, 2011
> *  San Francisco, CA, USA  October 18 & 19, 2011
> *  Washington DC, USA  October 31 & November 1, 2011
> *  Melbourne VIC, Australia  November 28 & 29, 2011
> *  Barcelona, Spain  November 28 & 29, 2011
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