[rt-users] quick delete extension with rt 4.02

[Shawn O'Connor]

Thanks for your help on this.  You mentioned the following:
 "You can configure RT to have a Quick Delete action using
 Lifecycles, which will get you Quick Delete menu items, and you can
 configure the Format to work by coping one of the Take examples and
 tweaking the url parameters."

I did read up on Lifecycles in the RT_Config.pm document.  I'm not clear on how to implement this though.  At least in this situation.  You also mentioned "Take" examples.  Where are those? 

Thanks again. --Shawn

--- On Tue, 8/30/11, Kevin Falcone <falcone at bestpractical.com> wrote:

> From: Kevin Falcone <falcone at bestpractical.com>
> Subject: Re: [rt-users] quick delete extension with rt 4.02
> To: rt-users at lists.bestpractical.com
> Date: Tuesday, August 30, 2011, 7:11 AM
> On Mon, Aug 29, 2011 at 08:55:13PM
> -0700, Shawn O'Connor wrote:
> > I'm getting started with RT 4.02. From the Best
> Practical site (http://www.bestpractical.com/rt/extensions.html?J:V-region-
> > extension-list.id=39) it says that the "quick delete"
> extension is
> > built into RT since 4.0. Does that mean I don't need
> to invoke it from
> > RT_SiteConfig.pm? I tried adding it -- then it looks
> for the extension
> > and errors out. So I'm guessing not. However, after
> adding the default
> > search parameters that include the quickdelete line
> item ...
> 
> By "included in 4.0" we don't mean that the extension is
> literally
> packaged with it, and then enabled with a @Plugins line, we
> mean that
> the functionality exists in core and you don't need the
> extension.
> 
> You can configure RT to have a Quick Delete action using
> Lifecycles,
> which will get you Quick Delete menu items, and you can
> configure the
> Format to work by coping one of the Take examples and
> tweaking the
> url parameters.
> 
> If you want the QuickDelete format parameter to still work,
> you could
> install the version on github.  As documented in the
> README there,
> you'll get the Format parameter, but not the link.
> 
> https://github.com/bestpractical/rt-extension-quickdelete
> 
> -kevin
> 
> > .
> > .
> > Priority,
> > QuickDelete,
> > '__NEWLINE__', 
> > .
> > .
> > .
> > I get a blank column for the quickdelete column. 
> I tried adding the extension, but I get the same result and
> then a different error regarding the extension.  Any
> ideas?  Is this a bug? -- Thanks.
> 
> -----Inline Attachment Follows-----
> 
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA — September 26 & 27, 2011
> *  San Francisco, CA, USA — October 18 & 19,
> 2011
> *  Washington DC, USA — October 31 & November 1,
> 2011
> *  Melbourne VIC, Australia — November 28 & 29,
> 2011
> *  Barcelona, Spain — November 28 & 29,
> 2011