[rt-users] What right gives Configuration in the left hand menu

[Mike Johnson]

Hi Kenn,

Yes, that is what I was trying to accomplish. I wasn't giving "SuperUser"
to the group, the group name was "<queuename> Super Users" meaning they
have elevated privleges over a typical "<queuename> Users" member.

I just couldn't find the "ShowConfigTab" I remember reading about that
change when we moved from 3.2.1 --> 3.8.10 but for whatever reason I
couldn't find it. I obviously didn't look at the global group rights... :(

Thanks for your responses guys.

Mike.

On Wed, Nov 30, 2011 at 4:46 PM, Kenneth Crocker <kenn.crocker at gmail.com>wrote:

> Mike,
>
> Unless you trust those user with EVERYTHING, I wouldn't grant "SuperUser"
> to a lot of people. You can grant "ShowConfigTab" to the group you
> mentioned and then grant them rights like "ModifyACL", "ModifyScrips",
> "ModifyTemplates", etc. without giving away the store.
>
> Hope this helps.
>
> Kenn
>
>  On Wed, Nov 30, 2011 at 12:49 PM, Mike Johnson <mike.johnson at nosm.ca>wrote:
>
>>  Hi folks,
>>
>> I'm having some difficulties figuring out why my users can't get to the
>> "Configuration" menu in RT. I've attempted to google/search the rt-users
>> list, but am having a difficult time getting what I want.
>>
>> I'm trying to allow a group of users to have access to configure their
>> queue specific custom fields. I am probably going about this wrong... and
>> need some direction...
>>
>> Let's say I have a queue called "Support", I create a group called
>> "Support Users" and use that to assign the rights to be able to update
>> tickets, own tickets, etc etc for that queue.
>>
>> I create a group called "Support Super Users" and this group I want to
>> have the ability to edit the queue's templates, scrips, custom fields etc.
>>
>> I thought you would just go into the configuration tab, select the queue,
>> and give the "Support Super Users" group access to things like Modify
>> Custom Field, Modify Scrips Modify Template, etc.
>>
>> This doesn't add the "configuration" menu item on the user's interface...
>>
>> How does that happen? Are they supposed to go through something else to
>> modify the custom field attributes of a queue? Or the scrips of a queue?
>> etc?
>>
>> Thanks!
>> Mike.
>>
>> --
>> Mike Johnson
>> Datatel Programmer/Analyst
>> Northern Ontario School of Medicine
>> 955 Oliver Road
>> Thunder Bay, ON   P7B 5E1
>> Phone: (807) 766-7331
>> Email: mike.johnson at nosm.ca
>>
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Boston — TBA
>>
>
>


-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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