[rt-users] Removing CC after initial ticket submission

[Bart]

Hi,

I guess you could make a scrip which launches during ticket creation
(Transaction Batch) which removes anyone in the CC for that ticket.

Since it launches in batch it will do it's work after the ticket is
created, so those in CC would still be fairly easy to add if needed during
replies.

This scrip does the oposite but might give you some ideas:
http://requesttracker.wikia.com/wiki/OnCreateSetDeptHeadCc

-- Bart


Op 1 december 2011 12:10 schreef Daniel G. Rohan
<d-rohan at northwestern.edu>het volgende:

> Hi all,
>
> I'm trying to get an idea of how this would be accomplished.
>
> What we're hoping to do is modify one of our queues so that if a requestor
> CC's someone on the initial ticket, that CC will be removed from all
> subsequent comments/correspondance. I took a quick look through the RT
> contributions archive, but I couldn't see any scrips that would match this
> functionality. Is anyone out there aware of anything like this or have a
> hint as to how this could be done? We need this to be done only for a
> single queue, so modifying RT_SiteConfig.pm isn't really an option for us.
>
> Many thanks,
>
> Dan Rohan
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