[rt-users] add 'tale' link to rt emails

[Ruslan Zakirov]

Hi,

Are you sure you modify correct template. For example you may be
changing global template named X while queue you test in also has
template named X.

On Mon, Dec 5, 2011 at 8:50 PM, Tim Dunphy <bluethundr at jokefire.com> wrote:
> hello list,
>
>  I am attempting to have my rt instance include a link to 'take' the ticket in the emails sent out by the queue I just setup.
>
>   In my template for the queue I have included this text:
>
>
>  Please attend to this request.
>
> {RT->Config->Get('WebURL')}Ticket/Display.html?Action=Take&id={$Ticket->id}
>
> thank you
>
>
> But no link appears in the ticket:
>
>
> Greetings,
>
> This message has been automatically generated in response to the
> creation of a trouble ticket regarding:
>        "take link 3rd try",
> a summary of which appears below.
>
> There is no need to reply to this message right now.  Your ticket has been
> assigned an ID of [Operations #52].
>
> Please include the string:
>
>         [Operations #52]
>
> in the subject line of all future correspondence about this issue. To do so,
> you may reply to this message.
>
>                        Thank you,
>                        ops at mm3.mlbam.com
>
> -------------------------------------------------------------------------
> Test 'take' link in RT
>
> Can someone please point out what I'm doing wrong and how to correct it?
>
>
> thanks!
> tim
>
>
>
> --------
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-- 
Best regards, Ruslan.