[rt-users] ParseNewMessageForTicketCCs - confirm how it works

[Mike Johnson]

HI everyone,

I just wanted to get confirmation on how the ParseNewMessageForTicketCCs
work.

http://requesttracker.wikia.com/wiki/EmailInterface

Specifically,

*ParseNewMessageForTicketCcs* (boolean) - when *$ParseNewMessageForTicketCcs
* is true, RT automatically adds email addresses found in the Cc header to
the ticket's Cc at creation.

If a new message comes in that is

To: foo1, foo2, fooN
Cc: bar1
From: bar2

And foo1, and foo2 go to 2 different queues

RT will:
- create a ticket in foo1's queue
- create a ticket in foo2's queue
- add bar1 as a CC on both tickets
- make the requestor of both tickets bar2


RT will not add foo2 -> fooN as anything to foo1's ticket as these
addresses are in the To block, not the Cc block.

I don't have a good testing bed right now, and was hoping someone had
tested this already or can confirm that is how it works before I flip the
switch :P

Thanks!
Mike.

-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20111212/b41936ed/attachment.htm>