[rt-users] ParseNewMessageForTicketCCs - confirm how it works

[Ruslan Zakirov]

On Mon, Dec 12, 2011 at 19:06, Mike Johnson <mike.johnson at nosm.ca> wrote:
> HI everyone,
>
> I just wanted to get confirmation on how the ParseNewMessageForTicketCCs
> work.
>
> http://requesttracker.wikia.com/wiki/EmailInterface
>
> Specifically,
>
> ParseNewMessageForTicketCcs (boolean) - when $ParseNewMessageForTicketCcs is
> true, RT automatically adds email addresses found in the Cc header to the
> ticket's Cc at creation.
>
> If a new message comes in that is
>
> To: foo1, foo2, fooN
> Cc: bar1
> From: bar2
>
> And foo1, and foo2 go to 2 different queues
>
> RT will:
> - create a ticket in foo1's queue
> - create a ticket in foo2's queue

Right, as RT would receive two emails actually.

> - add bar1 as a CC on both tickets
> - make the requestor of both tickets bar2
>
>
> RT will not add foo2 -> fooN as anything to foo1's ticket as these addresses
> are in the To block, not the Cc block.

It would use To actually, but skip all RT addresses. To do the latter
RT should be properly configured to know all its addresses.

> I don't have a good testing bed right now, and was hoping someone had tested
> this already or can confirm that is how it works before I flip the switch :P

Looked into code. Grep fro option name, it's only used in one place.

>
> Thanks!
> Mike.
>
> --
> Mike Johnson
> Datatel Programmer/Analyst
> Northern Ontario School of Medicine
> 955 Oliver Road
> Thunder Bay, ON   P7B 5E1
> Phone: (807) 766-7331
> Email: mike.johnson at nosm.ca
>
> --------
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> * Boston — March 5 & 6, 2012



-- 
Best regards, Ruslan.