[rt-users] A little question about Approval

[Kevin Falcone]

On Mon, Dec 12, 2011 at 06:58:38PM +0100, Daniel Garcia Mejia wrote:
>    Then you can define the following workflow?
> 
>    1.-Create a ticket in a queue.
>    2.-Automatically pass this ticket to queue '__Approvals' that it is necessary to approve some
>    users.
>    3.-When the ticket is approved by the some users, that the ticket go to another queue
>    differently.
> 
>    Is it possible?

The ticket doesn't move into ___Approvals.  You use a CreateTickets
Action to create a second linked ticket in ___Approvals. You then have a
Scrip that runs on the original ticket to move it to another queue once
it's been approved.

RT's approvals process uses at least 2 tickets, one in the original
queue and one of type approval in the ___Approvals queue.

-kevin

>    On 12/12/11 18:10, Daniel Garcia Mejia wrote:
> 
>      Hi,
> 
>      I have a question about creating approvals in RT.  I don't understand how it works
>      Approvals. Is to define a template 'Queue: ___Approvals' in a queue where we want to
>      implement the Approval?
>      Conceptually, 'Approval' is a separate queue where we send tickets that must be approved
>      prior to solving them? What is the difference then with the concept of parent-child ticket?
>      (because I can not see the difference between Approval and parent-child ticket)
> 
>      Thanks!!
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20111212/c37def27/attachment.sig>