[rt-users] A little question about Approval

[Daniel Garcia Mejia]

Then you can define the following workflow?

1.-Create a ticket in a queue.
2.-Automatically pass this ticket to queue '__Approvals' that it is 
necessary to approve some users.
3.-When the ticket is approved by the some users, that the ticket go to 
another queue differently.

Is it possible?

THANKS!!:)

On 12/12/11 18:10, Daniel Garcia Mejia wrote:
> Hi,
>
> I have a question about creating approvals in RT.  I don't understand 
> how it worksApprovals. Is to define a template 'Queue: ___Approvals' 
> in a queue where we want to implement the Approval?
> Conceptually, 'Approval' is a separate queue where we send tickets 
> that must be approved prior to solving them? What is the difference 
> then with the concept of parent-child ticket? (because I can not see 
> the difference between Approval and parent-child ticket)
>
> Thanks!!
>
>
>
> -- 
> .......................................................................
>          __
>         / /       Daniel García Mejía
>   C E / S / C A   Portals i Repositoris
>       /_/         Centre de Serveis Científics i Acadèmics de Catalunya
>
>   Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
>   T. (NULL) - F.  93 205 6979 -dgarcia at cesca.cat
> .......................................................................


-- 
.......................................................................
         __
        / /       Daniel García Mejía
  C E / S / C A   Portals i Repositoris
      /_/         Centre de Serveis Científics i Acadèmics de Catalunya

  Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
  T. (NULL) - F.  93 205 6979 - dgarcia at cesca.cat
.......................................................................

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