[rt-users] Error with ticket status change

[Ruslan Zakirov]

On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejia <dgarcia at cesca.cat> wrote:
> I suppose that 'Global template:Resolve' change the status of the ticket
> when the ticket change the status.

You suppose wrong. Templates don't and shouldn't change objects. It's
job for scrips' actions and you need one that changes status.

-- 
Best regards, Ruslan.