[rt-users] Error with ticket status change

[Daniel Garcia Mejia]

On 14/12/11 15:31, Ruslan Zakirov wrote:
> On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejia<dgarcia at cesca.cat>  wrote:
>> I suppose that 'Global template:Resolve' change the status of the ticket
>> when the ticket change the status.
> You suppose wrong. Templates don't and shouldn't change objects. It's
> job for scrips' actions and you need one that changes status.
>
Ok, I understand you.
But I don't know where to start to program the script.
Know of any tutorial which explains it well? I have also the Book of RT. 
Besides, I think creating this script action will not be very hard not 
to? Would have the following structure?

Description: ResolveTicket

Condition: On Create
Custom condition:
Action: User Defined

Custom action preparation code: return 1;
Custom action cleanup code:

if ( $self->TicketObj->SetStatus( "open" )){
   $self->TicketObj->SetStatus( "resolved" );}
   return 1;

Template: Global template: Blank



THANKS!

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