[rt-users] Error with ticket status change

[Ruslan Zakirov]

Hi,

WritingCustomActions on the wiki may give you point to start.

On Wed, Dec 14, 2011 at 20:57, Daniel Garcia Mejia <dgarcia at cesca.cat> wrote:
> On 14/12/11 15:31, Ruslan Zakirov wrote:
>>
>> On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejia<dgarcia at cesca.cat>
>>  wrote:
>>>
>>> I suppose that 'Global template:Resolve' change the status of the ticket
>>> when the ticket change the status.
>>
>> You suppose wrong. Templates don't and shouldn't change objects. It's
>> job for scrips' actions and you need one that changes status.
>>
> Ok, I understand you.
> But I don't know where to start to program the script.
> Know of any tutorial which explains it well? I have also the Book of RT.
> Besides, I think creating this script action will not be very hard not to?
> Would have the following structure?
>
> Description: ResolveTicket
>
> Condition: On Create
> Custom condition:
> Action: User Defined
>
> Custom action preparation code: return 1;
> Custom action cleanup code:
>
> if ( $self->TicketObj->SetStatus( "open" )){
>  $self->TicketObj->SetStatus( "resolved" );}
>  return 1;
>
> Template: Global template: Blank
>
>
>
> THANKS!
>
>
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-- 
Best regards, Ruslan.